LAYANAN E-COMMERCE PENJUALAN PAKAIAN BERBASIS WEB DENGAN PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT

  • Heldi Diana Tudenga STIKOM Uyelindo
  • Yohanis Malelak STIKOM Uyelindo
Keywords: Customer Relationship Management, Website, E-Commerce

Abstract

badi Collection Shop is a business entity engaged in the sale of clothing located on the road
Roundabout PU Tuak Daun Merah II. In conducting its business processes the Abadi Collection Shop
still uses the conventional mechanism, the customer must come directly to the outlet to see and search
for products sold by Abadi Collection Shop. In order to support the business run by Abadi Collection
Shop, the existence of customers is not only a source of company income but also as a long term asset
that needs to be managed and maintained through Customer Relationship Management. The purpose
of this research is to design and build an Application Service E-commerce Web Based Clothing Sales
by applying Customer Relationship Management at Abadi Collection Shop. Data collecting method by
writer is literature study, observation and interview, tool of analysis of system design in the form of
document flow, context diagram, data flow diagram, and proposed database of entity relationship
diagram. While making the software in this thesis, the writer uses PHP and Adobe Dreamwaver CS6
and MySQL database. The results of this study system designed to support order transactions as well
as a promotional event that can facilitate customers in communication and provide input for Abadi
Collection Shop.

Published
2018-05-31
How to Cite
Tudenga, H., & Malelak, Y. (2018). LAYANAN E-COMMERCE PENJUALAN PAKAIAN BERBASIS WEB DENGAN PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT. JITU : Journal Informatic Technology And Communication, 2(2), 9-16. https://doi.org/10.36596/jitu.v2i2.35
Section
Articles